Employee Safety and Respect Policy

Effective Date: October 8, 2026

Respectful Treatment of Our Team

Albany Cleaning Solutions strives to provide customers with happy, safe, and healthy homes and offices. We are equally committed to providing our employees with a happy, safe, and healthy work environment.

Customers, household members, guests, and anyone else present at a job site are expected to treat our team members with courtesy and respect.

Employee Concerns

An employee may report conduct that makes them feel unsafe, unwelcome, or uncomfortable, including:

• Rudeness or disrespectful behavior.
• Inappropriate comments or abusive language.
• Threats or intimidation.
• Discrimination or harassment.
• Any other behavior that mistreats an employee or interferes with a safe workplace.

Three-Strike Policy

When an employee reports a concern and asks that a strike be issued, Albany Cleaning Solutions will record a strike on the customer's account. If a customer receives three strikes related to the treatment of our employees, Albany Cleaning Solutions will discontinue service for that customer.

Serious Incidents

Some conduct may be serious enough to require action without the three-strike process. Albany Cleaning Solutions may suspend or discontinue service immediately after a single incident when necessary to protect our team.

This may include:

• Threats, harassment, discrimination, or intimidation.
• Unwanted physical contact.
• Unsafe working conditions.
• Other conduct that could endanger or seriously mistreat a member of our team.

Our Shared Commitment

We value respectful relationships between our customers and employees. Thank you for helping us maintain a safe, kind, and professional environment during every service visit.